Carrefour

Service ? Good ? Bad ? Non-existence ? This has been a issue ever since. How does staff which represents a certain product, brand or company delivers what a customer wants ? To what extent will they go to help a customer regardless if he/she is a singaporean or foreigner ?

At carrefour,

Fren 1 : Where can I find car wax ?
Staff : *Standing in front of the remote car section* We don't sell
Fren 1 *Quite shocked that a hypermart don't carry car wax*
Anyway, we found it along one of the lorong. Quite a collection but do not have the colour which my friend wants. So he decided to give it another go, to incurred wrath from another staff.

I told him what reply he would get, "4 words", so we pre-enact for another friend.
Fren 1 : For this car wax, do you have silver colour ?
Me : It's all there oledi

Anyway, he tried with another staff squatting down checking some stocks
Fren 1 : For this car wax, do you have silver colour ?
Staff : It's all on the shelf
*5 words !!* One more word ! Tan Tio !

But another incident later more hiong. Another friend want to get shower curtain, but somehow we could not find with the labelling on top. So here we go again,

Fren 2 : Do you have shower curtains ?
Staff : Yes, *Pointing to a direction* Is there, you see the ironing board ? there you can find some. And if you go down, say 10 to 15 shelves, you can find some there too.

Hmmmmm, finally some answers we wanted to hear. But then after parading up and down, we still cannot find !!! But now we found a lorong having a label "Bathroom Accessories", but still cannot find it there.

So here we go again,
Fren 2 : Do you have shower curtains ?
Staff : Ermmmm, I check for you
Another staff : Oh, we do not carry that anymore

Actually, these are normal to us, maybe Singaporeans in general have already accustomed to such services. What are some general issues ?

Wrong Tone ?
Standard replies ?
Poor product knowledge ?
Halaster ?

Nonetheless, we do received very good services, some which just surprises us and gives the extra bit of "magic" even in the end your objective was not met.

"Go-the-Extra-Mile for Service (GEMS) is a national movement launched on 6 October 2005 that seeks to encourage everyone – from businessmen to service workers to customers – to play their part and take the initiative to improve service levels"